Suddenlink Email Login Problems and Password Reset

Suddenlink Communications is a US based cable broadband provider. Suddenlink Internet customers have access to free email and webmail services. Residential customers use @suddenlink.net addresses and business users are allowcated @suddenlink.com addresses.

Suddenlink Email Login


Suddenlink.net home page


  • Go to the Suddenlink home page at http://home.suddenlink.net/
  • Click on the Email icon to the right of the top navigation menu.
  • Now you will see the login form.
  • Type in your username. This is the username you selected when you registered, or a secondary username if you have created any.
  • Type in your password.
  • Click the Log In button.

suddenlink.net email login form


Tick the Remember Me box if you want your login details to be recalled automatically next time you login. But don’t check this option if you are using a computer in a public place, for example an Internet cafe or a computer in an airport lounge.

If you can’t remember your username click the Forgot Username link and follow the instructions on the subsequent page. You will need to have your Suddenlink Account Number and your Access PIN handy. Or, if you set one up during registration, you can use your alternative recovery email address to receive your username details.

If you have forgotten your password, click the Forgot Password link. Follow the instructions on the subsequent screen. You will need to provide the answer to a security question you set up during registration.

For general help on using email, such as sending and receiving messages,
please see our Email Support Guide.

Recover Your Username

Follow these steps to recover your username using your Suddenlink Account Number and Access PIN. You can find these details on your Suddenlink bill.


Suddenlink recover username using account and PIN


  • Go to the Username Recovery page at https://account.suddenlink.net/my-account/forgotusername.html
  • Click the Use Account Number option.
  • Type in your Suddenlink Account Number.
  • Type in your 4 digit Access PIN.
  • Click the link labelled “How do I find my account number and access code (PIN)?” if you don’t know where to find your account number or PIN.
  • Tick the “I’m not a Robot” box to prove you are a real person and not a robotic script.
  • Click the Next button.

If all the details you provided are valid, your username will be displayed on the screen.

To recover your username using your alternative email address, follow these steps:


suddenlink.net recover username using email


  • Go to the Username Recovery page at https://account.suddenlink.net/my-account/forgotusername.html
  • Click the Use Email option.
  • Type in your contact email address. This is the address you set up during registration.
  • Tick the “I’m not a Robot” box to prove you are a real person and not a robotic script.
  • Click the Next button.

If you have provided a valid email address, your username will be sent to to that address.

Suddenlink Password Reset

If you have forgotten or lost your password or simply want to change it, follow the steps below.


suddenlink.net password reset form


  • Go to the Suddenlink password reset page at https://account.suddenlink.net/my-account/forgotpassword.html
  • Type in your username.
  • Click the Get Security Question button.
  • You should see the security question you set at registration time appear on the screen below the button you just clicked.
  • Type in the answer to the security question.
  • Tick the “I’m not a Robot” box to prove you are a real person and not a robotic script.
  • Click the Next button.

If you have provided the correct answer to the security question, an email will be sent to your alternate contact email address which you set up during registration. Follow the instructions contained in the email to reset your password.

You will need to contact Suddenlink customer services if you do not remember the answer to your security question.

Creating Your Suddenlink Email Address

Suddenlink mail addresses are not created automatically at registration. Instead, they must be set up manually. Customers must choose a unique username when they first sign up with Suddenlink. This username is the primary user account and can be used for several purposes such as paying bills online, watching Internet TV streaming services and using email. Secondary usernames can also be added to this main account.

The primary username and secondary usernames can create one free email address. Users can choose whatever email address they wish, it does not have to be the same as their username but it must be unique and not already in use by another customer.

To create secondary usernames and email address associated with usernames, go to the Suddenlink home page at http://www.suddenlink.net and select the MyAccount link from the top navigation bar. Log in and select the My Profile link to add email addresses.

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Katie Wright

I've been with My Fast PC for over a year now and I love it here. I try to find the most interesting and useful topics to write about for our customers and readers. Let me know if there is any topic that you want to hear about. @KatieWright1993