Technical support specialists and IT support plans can get your computer and devices back in working order faster and cheaper than taking your computer to the repair shop every time you have a problem.
Today we use complicated computers and advanced software programs and apps as part of everyday life. We use PCs and other desktop systems in the home and office, and laptops and mobile phones when we are on the move. These technical devices assist us in many way, ranging from communications and staying in touch, planning our travel, helping us in our jobs, banking and shopping, providing instant access to information and knowledge, and entertainment during leisure hours. When our computers are working we take them for granted. But when they break down we quickly realise how reliant on technology we have become.
It is said that the most effective computer fix is to switch off and switch on the device, the classic reboot. This is true in a surprising number of cases. But when genuine problems emerge it’s not always easy to figure out the problem and, if you don’t know what’s wrong, it can be difficult to know where to look to find a solution, despite the millions of help pages on the Internet. Of course, when you can’t get onto the Internet at all because your computer or device won’t connect, you are left completely in the dark.
Traditionally the solution was to take you computer to a repair shop for diagnosis and a fix. Sometimes, when you have a hardware problem like a disk drive breaking down or a screen cracking, this remains the only solution because physical parts need to be replaced and this cannot be done over a telephone. So the repair shop continues to serve a useful purpose and will do so into the foreseeable future.
However, a large number of problems can be related to the operating system, or the software running on the computer, or a setting you may have changed, a file you inadvertently deleted or malware and other unwanted programs that have found a way into the system. For these types of problems it’s so much faster and far more convenient to pick up a phone and speak to an experienced and well trained technical specialist who has probably seen your problem many times before and can quickly identify the correct solution.
Diagnosing a Computer Problem
Minor computer problems can be identified and fixed by yourself. Often a computer program will display an error message when something goes wrong. This message may instruct you how to correct the problem, for example you may need to update your software or install another program. You can also download tools from the Internet to diagnose computer problems and automate the fixes. Of course, be very careful when downloading tools and ensure you use reliable sources and pick tools that have strongly positive user reviews. Be aware, some of these programs are powerful and, in inexperienced hands, can do more harm than good.
But what if you can’t fix the problem yourself? What if you have no idea what the problem is? If your computer won’t boot up at all and shows no errors, or if software suddenly crashes or freezes, or keeps getting slower and slower? What if you see strange or vague error messages that you don’t understand, or nasty advertising pop-ups that you can’t close down?
In such cases you can spend hours or days searching through page after page on the Internet, trying to find a fix. That’s if you know enough about the problem to guess what search terms to use. You can try partial fixes and workarounds supplied by unknown third parties. You can take the well intentioned but random advice of inexperienced friends – have you tried this, maybe that? You can uninstall and reinstall software. Run endless virus scans, but nothing seems to correct the problem. This is when you need a trained expert to take a look. Computer support specialists deal with many and varied technical problems every day, helping countless numbers of people just like you to solve technology problems. They can be the difference between a long and fruitless search or a rapid and reliable solution that addresses the problem properly and permanently.
This is one of the key advantages of expert computer support. It is generally a phone call away, 24 hours a day, every day of the week, and it will help to get your computer and devices back in good working order in the shortest possible time and with the least inconvenience.
Keeping Up With Technical Developments
With busy lives we just don’t have the time to keep abreast of all the latest advances and developments and news related to our computers and devices. Not unless that happens to be a hobby, which is rare for most computer users.
How much time would you need to invest ensuring you were up to date with all the latest information that could help you should computer problems arise? What about a simple operating system update? You press a button, the update is downloaded and now your computer won’t boot up or is extremely slow. This happened not so long ago to millions of users of a very popular mobile device, with older versions of that device suffering multiple issues after updating to the latest operating system.
Similarly, are you up to date on all the latest security threats, virus alerts and emerging threats such as ransomware? Have you taken the necessary steps to protect your computers and devices.
Good technical support is not just a help line for when things go wrong. It should also be an early warning system designed to prevent the problems arising in the first place. Professional support companies are constantly on the lookout for relevant news and events connected to the computers, devices, operating systems and software they support. They do the searching for you so you don’t have to. They know where to look when you may not. They’ll learn of potential threats and issues more quickly and be able to take preventative steps in a much more timely manner.
So another big advantage of technical support services is monitoring and prevention. If the problem can be avoided then that’s the best outcome of all, the biggest time saver and by far the cheapest outcome.
Computer Support Packages
We’ve seen how a good technical support plan will offer telephone help and preventative monitoring. But the better plans offer plenty more on top, to provide a complete maintenance, protection and problem solving package.
With better plans you’ll get computer and device optimization. This configures your computer to operate at its best possible performance, clears out all the unwanted or unnecessary programs and files that accumulate over time, removes malware as well as other tweaks and enhancements to ensure your system is stable, up to date and operating at peak efficiency.
Once the computer is in good shape, monitoring and protection tools are added, including anti-virus packages, automated updates, data backup and restoration solutions and other tools to greatly reduce the chance of problems occurring at all, and to detect and fix them in the shortest time possible.
With a good support plan you can focus on using your computer to reliably complete your many day to day tasks, while leaving it to systems running unobtrusively in the background to ward off any issues. Why wait until your computer breaks down? Why wait until it slows down? It’s far more efficient and a far better use of your time and money to take a few simple steps and precautions to keep your technology reliable and in good condition.
The Cost of Professional Technical Support
Technical support plans are a lot cheaper than you might think. Like insurance, you don’t have problems all the time so you are paying a small amount per month to deal with the potentially high cost of fixing problems should they occur.
It all depends on how much you value your time and how heavily you rely on your technology. If you have the time and the knowledge to fix problems yourself, configure your tech to limit the occurence of these problems and stay up to date on technology developments in a timely manner then that’s the cheapest option.
But for a few dollars a month you can have a professional company take care of all that for you. And you buy yourself the reassurance that should anything go wrong there’s always an expert available, any time of the day and night, to help you. So if your time is valuable to you it becomes a very cheap option to hire a third party to take care of your technology.
MyFastPC.com Technical Support Packages
Here at MyFastPC.com our Premium and Unlimited membership plans include 24/7 unlimited telephone support. You get the benefit of an expert using all the best tools to keep your technology in top condition. To get a similar result yourself you’d likely end up spending more on the premium tools required to do the job than paying for somebody to do it for you. You also get data backups, anti-virus, and even identity theft monitoring and protection, because not all computer problems are connected to the technology itself.
MyFastPC also offers one-time computer cleans to restore your computer back to optimal operating conditions.
MyFastPC.com is a technology support company based in the United States. All our support technicians are fully trained, English speaking, friendly and ready to assist you. Our computer diagnosis service is free. When it is completed you are under no obligation to purchase any of our services. All our membership plans include computer cleaning and optimization.